Return Policy

At Zavelo we want you to shop with confidence. You have 30 days from the delivery date to request a refund or exchange.

How do I request one?
Email us at zaveloorg@gmail.com with your order number and a brief description of the issue (if the product arrived damaged, defective, or not as expected, a photo helps us resolve it faster).

Do I need to send the product back?
In most cases, no — we process the refund or replacement directly once the issue is confirmed. This gets you a faster resolution and saves you the cost of international return shipping.

How long does it take?
Once approved, the refund is issued to your original payment method. Depending on your bank or payment processor, it may take a few additional days to appear in your account.

Wrong or incomplete orders
If you received the wrong item or something is missing from your order, contact us within 30 days and we'll resolve it at no extra cost to you.